Tamkeen is committed to protecting the privacy of its clients. The privacy protection policy adopted by Tamkeen ("Privacy Policy") applies to all personal information collected by us or provided to us online, including personal information collected or provided through our website, our official social media pages we control ("our social media pages"), and through HTML messages we send to you (collectively referred to as "the sites"). By providing your personal information to us, you agree to the terms and conditions of this policy.

Personal Information

What personal information do we collect?

"Personal information" refers to information that identifies you as an individual, including:

• Name
• Username
• Mailing address (including billing and shipping addresses)
• Phone number (including mobile and home numbers)
• Email address
• Credit card and debit card numbers
• Personal photo
• Social media account number
• Country of residence
• School name and address
• Company name and address
• Preferred courses
• Preferences
• Browser and device information
• Server log file information
• Information collected through cookies and other technologies
• Application usage data
• Demographic information and other information you provide
• Location information
• Aggregated information

How do we collect personal information?

We and our service providers may collect personal information in various ways, including:

• Through the sites: We may collect personal information through the sites; for example, when you sign up for a newsletter or make a purchase.
• Offline: We may collect personal information from you without being connected to the internet; for instance, when you contact customer service.
• Through your browser or device: Some information is automatically collected by most browsers or your device. We use this information for statistical purposes and to ensure the proper functioning of the sites.
• Through server log files: Your "Internet Protocol" (IP) address is a number automatically assigned to the computer or device you use by your Internet service provider. The IP address is automatically identified and logged in server log files whenever a user visits the sites, along with the time of the visit and the pages visited.
• Using cookies: Cookies allow the web server to transfer data to your computer or device for storage and other purposes. If you do not want information to be collected through cookies, most browsers offer a simple procedure that allows you to refuse cookies. For more information about our use of cookies, please refer to our cookie policy.
• Through your use of the application: When you download or use an application, we and our service providers may track and collect application usage data, such as the time and date the application on your device accessed our servers and the information and files downloaded on the application based on your device number.
• From you: Information such as date of birth, gender, and postal code, along with other information like your preferred contact methods, can be collected when you voluntarily provide this information.
• Through geographic location: We may collect information about the geographic location of your device.

In some cases, we may use third-party payment services to conduct purchases and/or collect donations through the sites. In these instances, your personal information may be collected by that third party, not by us, and the collected information will be subject to that third party's privacy policy, not ours. Therefore, we cannot control or be responsible for the use or disclosure of your personal information by that third party.

How do we use personal information?

We may use personal information to:

• Respond to your inquiries and fulfill your requests, such as sending newsletters or answering your questions.
• Send you administrative information related to the sites and changes to our terms and policies. Since this information may be important for your use of the sites, you cannot opt out of receiving these messages.
• Complete and process your purchases and/or donations, such as processing your payments, delivering your orders, communicating with you regarding your purchase, and providing appropriate customer service.
• Send updates and announcements related to our products, promotional campaigns, and programs, and invite you to participate in special programs.
• Allow you to connect with other users and receive communications from them through the sites, as permitted by the applicable site.
• Enable you to participate in message boards, chats, personal pages, web server logs (blogs), and other services where you can post information and materials (including social media pages).
• For our business purposes such as analyzing and managing our business, conducting market research, auditing, developing new products, enhancing our sites, improving our services and products, identifying usage trends, measuring the effectiveness of our promotional campaigns, designing tailored experiences and content based on your previous activities on the sites, measuring customer satisfaction, and providing customer service (including troubleshooting customer issues).
• Use the information provided by your browser or device for statistical purposes and to ensure the proper functioning of the sites.
• For more information on the purposes for which we use cookies, please refer to our cookie policy.
• Use the geographic location of your device to provide you with services and content tailored to you based on your location. We may also share your device's geographic location along with information about the ads you have viewed and other information we have collected with our marketing partners to enable them to provide better-suited content to you and study the effectiveness of advertising campaigns.

Security

We implement reasonable administrative, technical, and physical measures to protect the personal information we hold. However, unfortunately, we cannot guarantee the complete security of any data transmission over the internet or data storage system.

If you have any reason to believe that your activities with us are no longer secure (for example, if you feel that the security of any account you have with us has been compromised), please notify us immediately of the problem by contacting us using the contact form in the "Contact Us" section.

Access, Modification, and Choices

We provide you with many options regarding our use of your personal information and our disclosure of it for marketing purposes.

If you wish at any time to stop receiving marketing messages from us, the easiest way to do so is to use the "unsubscribe" feature in the marketing messages you receive from us. You can also let us know by sending us an email, calling us, or writing to us using the contact information provided below in the "Contact Us" section. Please specify in your request that you wish to stop receiving marketing messages from us.

Additionally, we will not disclose your personal information to any third party, including our affiliates, for their direct marketing purposes if we receive and process a request from you asking us not to share your personal information with third parties for that purpose. If you wish to make such a request, please let us know using the form in "Contact Us." Please clearly state that you are requesting that we not disclose your personal information to our affiliates and/or any third parties for their direct marketing purposes.

We will endeavor to fulfill your requests as quickly as possible. Please note that we may continue to send you important administrative messages even if you choose not to receive marketing-related messages, and you cannot opt out of receiving these administrative messages.

To review, correct, update, delete, or otherwise limit our use of your personal information that you have previously provided to us, please use the form in "Contact Us" and clearly specify your request. Please indicate in your request the information you wish to change or state that you wish to have your personal information deleted from our database, or inform us of the limitations you wish to impose on our use of your personal information.

We will attempt to respond to your request as quickly as possible. However, despite our efforts, some information may remain in our databases or other records that we cannot remove or change. Additionally, please be aware that we may need to retain some information for recordkeeping purposes and/or to complete any transaction you initiated before requesting that change or deletion (for example, when you make a purchase or enter a promotional campaign, you may not be able to change or delete personal information previously provided until the purchase or promotional campaign is completed).

Third-Party Sites

This policy does not address the privacy or information practices of any third parties, including any third party that operates any site linked from the Tamkeen site, and we are not responsible for them. The inclusion of a link on the Tamkeen sites does not imply our or our affiliates' endorsement of the linked site.

Furthermore, we may provide you with access to a third-party function that allows you to add content to your social media accounts. Please note that any information you provide through this function is subject to the privacy policy of that third party and not this privacy policy. Therefore, we do not control and are not responsible for any third party's use of the information you provide through this function.

We are also not responsible for the data collection, use, and disclosure practices (including data security practices) of other organizations such as Facebook, Apple, Google, Microsoft, or any other app developer or application provider, social media platform provider, operating system provider, wireless service provider, or device manufacturer, including any personal information you disclose to other organizations through or in connection with applications or social media pages.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy.

Use of the Sites by Minors

We offer programs for children that are purchased by adults. To protect children's privacy, we require parental consent from users who have not yet reached the age of majority in their country of residence and wish to make a reservation.

Sensitive Information

We typically ask that you do not send or disclose any sensitive information (for example: information related to ethnicity or race, political opinions, religious or other beliefs, health or medical conditions, criminal background, or union membership) on or through the sites or otherwise.

Updates to the Privacy Policy

We may make changes to this policy. Therefore, please check the "last updated" key at the top of this page to see the date of the last revision of this policy. Any changes we make to the privacy policy are effective immediately upon posting the revised privacy policy on the site. Your use of the sites after any changes means that you agree to the revised privacy policy.

Contact Us

If you have any questions regarding the privacy policy, please contact us by clicking here.