Privacy Policy

Our Commitment to Your Privacy

Tamkeen is committed to protecting the privacy of its customers. The privacy protection policy adopted by Tamkeen (“Privacy Protection Policy”) applies to all personal information that is collected by us or provided to us online, including personal information collected or submitted through our website, or Through our official social media pages that we control (“Our Social Media Pages”), and through HTML messages that we send to you (collectively, including social media pages, applications and websites, the “Sites”) . By submitting personal information to us, you agree to the terms and conditions of this policy.

Personal Information

What personal information do we collect?

Personal Information” is information or pieces of information that could allow you to be personally identified such as:

  • Name
  • User name
  • Postal address (including billing and shipping addresses)
  • Telephone number (including home and mobile phone numbers)
  • Email address
  • Credit and debit card number
  • Profile picture
  • Social media account ID
  • Screen name
  • Shopping habits
  • Preferences
  • Country of residence
  • IP Address
  • School name and address
  • Company name and address
  • Preferred educational courses
  • Preferences
  • Browser and device information
  • Server log file information
  • Information collected through cookies, pixel tags and other technologies
  • App usage data
  • Demographic information and other information provided by you
  • Location information
  • Aggregated information

How do we collect personal information?

We and our service providers may collect Personal Information in a variety of ways, including:

  • Through the Sites: We may collect Personal Information through the Sites, e.g., when you sign up for a newsletter or make a purchase.
  • Offline: We may collect Personal Information from you offline, such as when you contact customer service.
  • From Other Sources: We may receive your Personal Information from other sources, such as public databases; joint marketing partners; social media platforms; from people with whom you are friends or otherwise connected on social media platforms, as well as from other third parties. For example, if you elect to connect your social media account to your Website account, certain Personal Information from your social media account will be shared with us, which may include Personal Information that is part of your profile or your friends’ profiles.
  • Through your browser or device: Certain information is collected by most browsers or automatically through your device. We use this information for statistical purposes as well as to ensure that the Sites function properly.
  • Through server log files: Your “IP Address” is a number that is automatically assigned to the computer or device that you are using by your Internet Service Provider (ISP). An IP Address is identified and logged automatically in our server log files whenever a user visits the Sites, along with the time of the visit and the page(s) that were visited.
  • Using cookies: Cookies allow a web server to transfer data to a computer or device for recordkeeping and other purposes. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to decline the use of cookies. To learn more about cookies, please visit the Cookies Information page provided by the Information Commissioner’s Office (ICO). For detailed information about the cookies we use and the purposes for which we use them, please see our cookies policy.
  • Through your use of an App. When you download and use an App, we and our service providers may track and collect App usage data, such as the date and time the App on your device accesses our servers and what information and files have been downloaded to the App based on your device number.
  • From you: Information such as date of birth, gender and zip code, as well as other information, such as your preferred means of communication, may be collected when you voluntarily provide this information.
  • Physical Location: We may collect the physical location of your device.

In some cases, we may use a third party payment service to process purchases and/or collect donations made through the Sites. In these cases, your Personal Information may be collected by this third party and not by us, and will be subject to the third party’s privacy policy, rather than this Privacy Policy. We have no control over, and are not responsible for, this third party’s use or disclosure of your Personal Information.

How do we use personal information?

We may use Personal Information:

  • To respond to your inquiries and fulfill your requests, such as sending you newsletters or answering your questions and responding to your comments.
  • To send you administrative information, such as information related to the Sites and modifications to our terms, conditions and policies. Since this information may be important to your use of the Sites, you cannot stop receiving these messages.
  • To complete and complete your purchases and/or donations, such as processing your payments, delivering orders to you, communicating with you regarding your purchase and providing you with appropriate customer service.
  • To send you updates and announcements about our products, advertising campaigns, and programs, and to send you invitations to participate in special programmes.
  • To allow you the opportunity to contact other users and receive communications from them through the sites, as provided by the applicable site.
  • To allow you to participate in message boards, chats, profile pages, web server logs (blogs) and other services to which you can post information and materials (including pages on social media).
  • For our business purposes such as analyzing and managing our business, conducting market studies, auditing, developing new products, promoting our Sites, improving our services and products, identifying usage trends, determining the effectiveness of our promotional campaigns, tailoring the experience and content of the Sites based on your previous activity on the Sites, and measuring customer satisfaction; and provide customer service (including troubleshooting for customer issues).
  • We use the information provided by your browser or your device for statistical purposes and to ensure the proper functioning of the Sites.
  • For more information about the purposes for which we use cookies, please review our cookie policy.
  • We may use the geographical location of your device to provide you with services and content tailored to you based on the location. We may also share with our marketing partners the geographic location of your device as well as information about the ads you have viewed and other information we have collected, in order to enable the partners to provide you with better content and to study the effectiveness of advertising campaigns.


We use reasonable organizational, technical and administrative measures to protect Personal Information under our control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure.

If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the “Contact Us” section form.

Entry, modification and options

We give you many choices regarding our use and disclosure of your personal information for marketing purposes.

  • If at any time you would like to stop receiving marketing communications from us, the easiest way to do so is by using the “unsubscribe” feature of marketing communications you receive from us. You may also notify us by emailing us, calling us or writing to us using the contact information provided below in the Contact Us section. We kindly ask you to indicate in your request that you wish to stop receiving marketing communications from us.
    In addition, we will not disclose your personal information to any third party, including our affiliates, for such third party’s direct marketing purposes if we receive and process a request from you asking us not to share your personal information with third parties for this purpose. If you wish to make such a request, please inform us by using the form provided in “Contact Us”. Please state clearly that you request us not to disclose your personal information to our affiliates and/or any third parties for their direct marketing purposes.
    We will endeavor to fulfill your request(s) as quickly as possible. Please note that we may still send you important administrative messages, even if you opt out of receiving marketing-related messages, and you cannot opt out of receiving these administrative messages.
  • In order to review, correct, update, cancel, erase or otherwise limit our use of your personal information that you have previously provided to us, we kindly ask you to use the form provided in “Contact Us” and clearly state your request. We ask that you indicate in your request the information you wish to change, state that you wish your personal information to be removed from our database, or inform us of the limits you wish to place on the use of your personal information.
  • We will try to respond to your request as quickly as possible. However, despite our efforts, some information may remain within our databases or other records that we cannot remove or change. Furthermore, please be aware that we may need to retain certain information for safekeeping purposes and/or to complete any transaction you initiated prior to requesting such change or cancellation (example: when you make a purchase or enter into a promotional campaign, you may not be able to change or Deletion of previously provided personal information until the completion of the purchase or promotional campaign).


If at any time you wish to stop receiving marketing communications from us you can use the unsubscribe feature in the marketing communication you received or let us know by using the contact information listed in the “Contact Us” section. In your request, please indicate that you wish to stop receiving marketing communications from us.

Please note that changes may not be effective immediately. We will endeavour to comply with your request(s) as soon as reasonably practicable.

Third Party Sites

This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any site to which Tamkeen Academy Site contain a link. The inclusion of a link on Tamkeen Academy Site does not imply endorsement of the linked site by us or by our affiliates.

Additionally, we may provide you with access to third-party functionality that permits you to post content to your social media account(s). Please note that any information that you provide through use of this functionality is governed by the applicable third party’s privacy policy, and not by this Privacy Policy. We have no control over, and shall not be responsible for, any third party’s use of information that you provide through use of this functionality.

We are also not responsible for the collection, usage and disclosure policies and practices (including the data security practices) of other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including any Personal Information you disclose to other organizations through or in connection with the Apps or our Social Media Pages.

Retention Period

We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy.

Use Of Sites By Minors

If you are over the age of 16 but under the age of 18, you should review the terms of this Privacy Policy with your parent or guardian to make sure you both understand them. Although we are not responsible for determining the age of our users, we may carry out verification checks. If we learn that we have collected information from an individual under the age of 16 without parental consent, then we will delete that information as soon as possible and may disable that individual’s access to the applicable website.

We offer programs for children for purchase by adults. For the protection of children’s privacy, we require parental consent from users who wish to make a reservation or order a brochure for one of these programs for any users under the age of 18.

Sensitive Information

We generally ask that you do not send us, and you do not disclose, any sensitive Personal Information (e.g., information related to racial or ethnic origin, political opinions, religion or other beliefs, health or medical condition, criminal background or trade union membership) on or through the Sites or otherwise to us. In specific exceptions, such as insurance requests, we will make clear how you can do this securely.

Updates To This Privacy Policy

We may change this Privacy Policy. Please take a look at the “Last Updated” legend at the top of this page to see when this Privacy Policy was last revised. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on a Site. Your use of the Sites following these changes means that you accept the revised Privacy Policy.

Contact Us

Please do not hesitate to contact us if you have any questions, comments or concerns about this Privacy Policy. You have the right to tell us if you:

  • don’t want to be contacted in the future by us;
  • would like to find out what information we have about you, would like a copy of the personal information which we hold about you (You may be charged an administration fee when we provide you with the requested information to cover our time and postage and handling or retrieval costs)
  • if you think that any personal information we hold about you is inaccurate, incomplete, out-of-date or irrelevant;
  • wish to report any breaches of the Privacy Policy.

If you have any questions or complaints about this Privacy Policy, please contact us by clicking here. We will investigate any complaint, and notify you of our decision in relation to the complaint, as soon as practicable after it is received.

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